Support
Get help with Vaestic apps.
For app setup, billing, install, or theme questions, email support@vaestic.com.
Response Targets
Paid-user tickets: 1 business day. Free-user tickets: 2 business days. App outage or billing issue: same day.
Status
System status will live at /status/ once production hosting and monitoring are connected.
What To Include
Send your Shopify shop domain, the Vaestic app name, the page or product affected, and the result you expected. For theme behavior, include the theme name and whether you tested on a duplicate or development theme.
Billing And Refunds
For billing questions, include the app name, shop domain, charge date, and the plan shown in Shopify. Vaestic app subscriptions are billed through Shopify, and refund requests are reviewed according to the refund policy.
Privacy Requests
For privacy or data requests, email privacy@vaestic.com. Vaestic apps are designed to respond to Shopify privacy webhooks for customer data requests, customer redaction, and shop redaction.